Terms and Conditions

Welcome to Sheppard Cycles. These Terms and Conditions outline the rules and regulations for the use of our website, located at www.sheppardcycles.com. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Sheppard Cycles if you do not agree to take all of the terms and conditions stated on this page.

1. Intellectual Property Rights

Unless otherwise stated, Sheppard Cycles and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from Sheppard Cycles for your own personal use subjected to restrictions set in these terms and conditions.

You must not:
– Republish material from this website.
– Sell, rent, or sub-license material from this website.
– Reproduce, duplicate, or copy material from this website.
– Redistribute content from Sheppard Cycles.

2. User Content

In these Terms and Conditions, “Your Contentˮ shall mean any audio, video, text, images, or other material you choose to display on this website. By displaying Your Content, you grant Sheppard Cycles a non-exclusive, worldwide, irrevocable license to use, reproduce, and publish it.

Your Content must be your own and must not be infringing on any third partyʼs rights. Sheppard Cycles reserves the right to remove any of Your Content from this website at any time without notice.

3. Privacy Policy

Please read our Privacy Policy. Your use of the website is also governed by our Privacy Policy, which is incorporated into these terms by reference.

4. Limitation of Liability

In no event shall Sheppard Cycles, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this website. Sheppard Cycles shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.

5. Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

– Limit or exclude our or your liability for death or personal injury.
– Limit or exclude our or your liability for fraud or fraudulent misrepresentation.

6. Governing Law

These Terms will be governed by and interpreted in accordance with the laws of Australia and New Zealand, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Australia and New Zealand for the resolution of any disputes.

7. Changes to These Terms

We reserve the right to revise these terms at any time as we see fit. By using this website, you are expected to review these terms on a regular basis to ensure you understand all terms and conditions governing the use of this website.

If you have any queries or complaints about our terms and conditions please contact us at:

Sheppard Cycles Australia
csaustralia@sheppardcycles.com
1300 883 305

or

Sheppard Cycles New Zealand
customerservices@sheppardcycles.com
0800 999 499

SCOTT Sports Australia & New Zealand
SCOTT Helmet Crash Replacement Policy

If your SCOTT helmet is damaged in a cycling accident, you may apply for a replacement of your choice* from Sheppard Cycles, by complying with the following procedure:

1. Return your damaged helmet to Sheppard Cycles.
2. The helmet must be accompanied by both a detailed letter describing the accident that caused the damage to the helmet and the sales receipt for the original purchase.
3. Subject to the evaluation of the damaged helmet, Sheppard Cycles will offer a equivalent replacement helmet of your choice* at a 50% discount off the Recommended Retail Price (R.R.P.) including GST.
4. The replacement helmet will be sent direct to the consumer once payment** for the helmet (including freight) is received.

If you have any queries, or you would like more information on Scott Sports products, go to https://www.scott-sports.com/au/en/ or contact Sheppard Cycles Customer Service Department on:
Toll Free: 1300 883 305

* Applies only to SCOTT helmets which are certified to the Australian Standard AS/NZS2063: 2008
** Sheppard Cycles accept cheque, MasterCard and Visa only.

Scott Sports Australia & Sea Otter Australia
WIN A SCOTT SPARK RC COMP COMPETITION 2026
Competition Terms and Conditions

Winner: Jake Biffin, NSW

1. The promoter is Sheppard Cycles Australia Pty Ltd (98 608 591 724) trading as Scott Sports Australia, located at 300 Wellington Road Mulgrave, VIC, 3170.
2. Entry is open to Australian residents only.
3. Entrants must be aged 18 years or older / 13 years or older with parental consent.
4. Employees of the Promoter, their immediate families, or agencies associated with this promotion are ineligible to enter.
5. The competition commences at 9am AEDT Friday 23 October 2026 and closes at 11:30am AEDT Sunday 25 October 2026 (“Promotional Period”).
6. These terms and conditions (“Terms”) govern the conduct of the Scott Sports Australia’s – “Win a Scott Sports 2027 Spark RC Comp” Promotion (“Promotion”) including the entry into, and participation in, the Promotion by entrants (“Entrants”).
7. To enter, participants must “Visit any Scott activation at Sea Otter Australia, Batemans Bay, scan the Competition Entry QR code, and complete all fields on the form to sign up the Scott Sports Australia marketing email data base” to complete their entry registration. No purchase is required to enter the competition.
8. By entering, you consent that the Promoter can use your personal information for the purpose of conducting this promotion and in the future with marketing communications.
9. The Entrant is responsible for ensuring the Entrant’s familiarity with the Terms at the time of participation.
10. Incomplete or indecipherable entries will be deemed invalid.
11. One entry per person, per email address.
12. The Promoter is not liable for any delayed, late, lost, corrupted or incorrectly recorded or submitted Entry due to error, omission, tampering, deletion, theft, fraud, technical malfunction, communications failure or any other matter outside the Promoter’s reasonable control. All such Entries will be deemed invalid.
13. The Promoter has no control over communications networks, including the Internet, the website, and is not liable for any problems, claims, losses or costs, including late or missing Entries, associated with any of them due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.
14. The prize is one Scott Sports 2027 Spark RC Comp, valued at $4,500.00AUD. Total prize valued at $4,500.00AUD.
15. The prize is not transferable, exchangeable, or redeemable for cash.
16. If the prize is unavailable, the Promoter reserves the right to substitute it with a prize of equal or greater value.
17. The winner will be determined by random draw on Sunday 25 October 2026, 12:30pm, at the Scott Sports Sea Otter Australia Expo Stand (Hanging Rock Pl, Batemans Bay NSW 2536).
18. The winner will be notified via Email and Phone within 3 business days of the draw.
19. If a winner does not respond within 3 months of notification (25 January 2027), the Promoter reserves the right to conduct a redraw. The redraw will occur on 26 January 2027 at 12:30pm at 300 Wellington Road Mulgrave, VIC, 3170. The unclaimed prize winner will be notified via email within 2 business days of the redraw and published at https://www.sheppardcycles.com/terms-conditions/ within 14 days of the unclaimed prize draw.
20. The Prize winners will be published within 30 days of the draw on the Sheppard Cycles terms and conditions page of the Promoter’s website https://www.sheppardcycles.com/terms-conditions/ for such period as required by any applicable law or regulatory authority.
21. The winner consents to the Promoter:
a. Publishing the Entrant’s given and last name on the Promoter’s website or in any other media, as required by any relevant Australian State or Territory regulatory authority and/or in accordance with any applicable licence or permit conditions.
b. using their name, likeness, image and/or voice (including photograph, film and/or recording of the same) in any media without remuneration for the purpose of promoting this Promotion and agree that any such images will remain the property of the Promoter.
22. Your data will be handled in accordance with the Privacy Act 2020 and our Privacy Policy found at https://www.sheppardcycles.com/privacy-policy/
23. The Promoter’s decision is final, and no correspondence will be entered into.
24. The Promoter’s decision not to enforce a specific provision of the Terms (whether communicated to an Entrant or not) does not constitute a waiver of that provision or of the Terms generally. All Entrants acknowledge that the Promoter can rely on the Terms even if the Promoter learns of an Entrant’s ineligibility after the Promoter has awarded a prize to the ineligible Entrant. Return of the Prize to the Promoter may be required by the Promoter if this occurs.
25. The Promoter reserves the right to vary these terms or cancel the competition if circumstances outside of its control make it unavoidable.
26. Except for any liability that cannot be excluded by law, including the Non-Excludable Guarantees, the Promoter (including its officers, employees, agents, retailers and related companies) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss, cost, expense or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of:
a. any technical difficulties, internet or telephone outages, delays or failures, corruption or equipment or software malfunction (whether or not under the Promoter’s control);
b. any fraud, theft, unauthorised access or third-party interference;
c. any Entry or Prize claim that is late, lost, altered, damaged, corrupted or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;
d. any variation in Prize value to that stated in these Terms; or
e. an Entrant accepting, claiming, redeeming or using a Prize.
27. If the Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical failures, unauthorised intervention or fraud, act of war or terrorism, pandemic, epidemic, state of emergency or disaster (natural or otherwise), security risk, corruption or other risk of integrity of the Promotion, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law and subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Promotion, as appropriate. Where it is practical for it to do so, the Promoter will notify Entrants of such changes.
28. If any legitimate dispute arises between an Entrant and the Promoter concerning the conduct of this Promotion or claiming the Prize, the Promoter will take reasonable steps to consider the Entrant’s point of view, taking into account any facts or evidence put forward by the Entrant, and to respond to it fairly within a reasonable time. In all other respects, all of the Promoter’s decisions in respect of the Promotion are final and no correspondence will be entered into.
29. All queries, issues and concerns in connection with this Promotion are to be directed to the Promoter by contacting csaustralia@sheppardcycles.com or by calling the Promoter’s Customer Relations Team on 1300 883 305 during office hours. All disputes are to be adjudicated by the Promoter.
30. Authorised under ACT Permit No. TP 26/02555.

Scott Sports New Zealand
Whaka 100 – WIN A SCOTT SPARK RC COMP COMPETITION 2026
Competition Terms and Conditions

Winner: Xander Murray

1. The promoter is Sheppard Cycles New Zealand (9429042047551), located at 38 Airpark Drive, Mangere, Auckland, 2022.
2. Entry is open to New Zealand residents only.
3. Entrants must be aged 18 years or older / 13 years or older with parental consent.
4. Employees of the Promoter, their immediate families, or agencies associated with this promotion are ineligible to enter.
5. The competition commences at 9am NZDT Friday 23 October 2026 and closes at 11:30am NZDT Sunday 25 October 2026 (“Promotional Period”).
6. These terms and conditions (“Terms”) govern the conduct of the Sheppard Cycles New Zealand’s – “Win a Scott Sports 2027 Spark RC Comp” Promotion (“Promotion”) including the entry into, and participation in, the Promotion by entrants (“Entrants”).
7. To enter, participants must “Visit any Scott activation at Whaka 100, Rotorua, scan the Competition Entry QR code, and complete all fields on the form to sign up the Scott Sports New Zealand marketing email data base” to complete their entry registration. No purchase is required to enter the competition.
8. By entering, you consent that the Promoter can use your personal information for the purpose of conducting this promotion and in the future with marketing communications.
9. The Entrant is responsible for ensuring the Entrant’s familiarity with the Terms at the time of participation.
10. Incomplete or indecipherable entries will be deemed invalid.
11. One entry per person, per email address.
12. The Promoter is not liable for any delayed, late, lost, corrupted or incorrectly recorded or submitted Entry due to error, omission, tampering, deletion, theft, fraud, technical malfunction, communications failure or any other matter outside the Promoter’s reasonable control. All such Entries will be deemed invalid.
13. The Promoter has no control over communications networks, including the Internet, the website, and is not liable for any problems, claims, losses or costs, including late or missing Entries, associated with any of them due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.
14. The prize is one Scott Sports 2027 Spark RC Comp, valued at $5,500.00NZD. Total prize valued at $5,500.00NZD.
15. The prize is not transferable, exchangeable, or redeemable for cash.
16. If the prize is unavailable, the Promoter reserves the right to substitute it with a prize of equal or greater value.
17. The winner will be determined by random draw on Sunday 25 October 2026, 12:30pm, at the Scott Sports Whaka 100 Expo Stand (Waipa MTB Carpark, Rotorua, New Zealand).
18. The winner will be notified via Email and Phone within 3 business days of the draw.
19. If a winner does not respond within 3 months of notification (25 January 2027), the Promoter reserves the right to conduct a redraw. The redraw will occur on 26 January 2027 at 12:30pm at 38 Airpark Drive, Mangere, Auckland, 2022. The unclaimed prize winner will be notified via email within 2 business days of the redraw and published at https://www.sheppardcycles.com/terms-conditions/ within 14 days of the unclaimed prize draw.
20. The Prize winners will be published within 30 days of the draw on the Sheppard Cycles terms and conditions page of the Promoter’s website https://www.sheppardcycles.com/terms-conditions/ for such period as required by any applicable law or regulatory authority.
21. The winner consents to the Promoter:
a. Publishing the Entrant’s given and last name on the Promoter’s website or in any other media, as required by any relevant New Zealand regulatory authority and/or in accordance with any applicable licence or permit conditions.
b. using their name, likeness, image and/or voice (including photograph, film and/or recording of the same) in any media without remuneration for the purpose of promoting this Promotion and agree that any such images will remain the property of the Promoter.
22. Your data will be handled in accordance with the Privacy Act 2020 and our Privacy Policy found at https://www.sheppardcycles.com/privacy-policy/
23. The Promoter’s decision is final, and no correspondence will be entered into.
24. The Promoter’s decision not to enforce a specific provision of the Terms (whether communicated to an Entrant or not) does not constitute a waiver of that provision or of the Terms generally. All Entrants acknowledge that the Promoter can rely on the Terms even if the Promoter learns of an Entrant’s ineligibility after the Promoter has awarded a prize to the ineligible Entrant. Return of the Prize to the Promoter may be required by the Promoter if this occurs.
25. The Promoter reserves the right to vary these terms or cancel the competition if circumstances outside of its control make it unavoidable.
26. Except for any liability that cannot be excluded by law, including the Non-Excludable Guarantees, the Promoter (including its officers, employees, agents, retailers and related companies) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss, cost, expense or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of:
a. any technical difficulties, internet or telephone outages, delays or failures, corruption or equipment or software malfunction (whether or not under the Promoter’s control);
b. any fraud, theft, unauthorised access or third-party interference;
c. any Entry or Prize claim that is late, lost, altered, damaged, corrupted or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;
d. any variation in Prize value to that stated in these Terms; or
e. an Entrant accepting, claiming, redeeming or using a Prize.
27. If the Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical failures, unauthorised intervention or fraud, act of war or terrorism, pandemic, epidemic, state of emergency or disaster (natural or otherwise), security risk, corruption or other risk of integrity of the Promotion, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law and subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Promotion, as appropriate. Where it is practical for it to do so, the Promoter will notify Entrants of such changes.
28. If any legitimate dispute arises between an Entrant and the Promoter concerning the conduct of this Promotion or claiming the Prize, the Promoter will take reasonable steps to consider the Entrant’s point of view, taking into account any facts or evidence put forward by the Entrant, and to respond to it fairly within a reasonable time. In all other respects, all of the Promoter’s decisions in respect of the Promotion are final and no correspondence will be entered into.
29. All queries, issues and concerns in connection with this Promotion are to be directed to the Promoter by contacting customerservices@sheppardcycles.com or by calling the Promoter’s Customer Relations Team on 0800 999 499 during office hours. All disputes are to be adjudicated by the Promoter.